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Volunteer Solutions systems are designed from the start to always provide redundant storage for all data. The information below provides a summary of the systems and processes in place to ensure the safe storage of all customer data. Some key features of our backup systems include:

• Oracle 10g database running in archivelog mode with multiple control files each written to independently mirrored hard drives. Redo logs, archive logs, etc. are also written directly to mirrored drives.

• On a nightly basis, an incremental backup of all web server and oracle logs, control files, init files, etc. is performed. A full backup is performed once per week and includes full tablespace backups. Additionally, on a nightly basis, we do a consistent export of our oracle user accounts which are then written to tape.

• We keep 4 weeks of tapes - our week starts on Friday when the oldest weeks tapes are blanked. Our tapes are sent offsite to Iron Mountain every Friday afternoon after their rotation.

• There is a procedure in place that if a restore is required that the backups will be in good working condition. Our hosting company verifies backup data integrity and regularly verifies that the data restoration process works.

• In case of major disaster, we are ready to reconfigure our development servers to serve as an interim production environment. Our tapes are shipped offsite weekly and would thus be used to reload data into the interim servers. These servers would remain online until new hardware could be configured in a new hosting facility.

The inclusion of any organization or person in this database does not constitute a representation, warranty, or endorsement with respect to the competence, suitability, or reliability of such organization or person by Volunteer Solutions; nor does Volunteer Solutions sponsor or endorse any third-party web site. Legal Notices